Customer support and company knowledge with NiceBot.chat
A chatbot for your website, and a private library your employees and their AI tools can ask. Connect the folders and tools you already use.
Built for Reliability
<60s
Setup Time
99.9%
Uptime Guarantee
24/7
Support Available
Products
A chatbot for customers. Company knowledge for your team.
Shoppers and employees do not share a library. The customer chatbot answers the public. Company knowledge is the private library for employees and the AI tools they use.
External
Customer chatbot
The widget on your site. It answers from the pages, help articles, and events you add for that site.
- Public chat, live escalation, and your brand voice
- Your team’s AI tools can answer with this chatbot’s knowledge
- A folder connected here can be answered by shoppers
- Shows which customer questions this chatbot’s docs miss
Professional
Company knowledge
A private library for the company. Employees ask in a chat window, and the AI tools they use can draw on the same documents.
- Handbooks, policies, specs, and project notes in one library
- A chat window for employees, and the same library for their AI tools
- Answers cite the document they came from
Connect once. We pull on a schedule.
Attach a source to the customer chatbot or to company knowledge. The same source is not mixed into the other product.
Google Drive
One shared folder
Notion
Pages you connect
Jira
One project
GitHub
One repository
OneDrive
SharePoint folders too
Professional · Company knowledge
A private library that gives your company context
Company knowledge is the place your internal documents live: handbooks, policies, specs, and project notes. When someone asks a question, NiceBot answers from that library and names the document it used. Employees open a chat window. The AI tools your team already uses can draw on the same library.
The files are already connected. A person asks in plain language, and the library supplies the context.
- Who it is for
- Employees, and the AI tools they already use.
- What goes in
- The folders and tools the company already works in.
- What comes out
- An answer, with the source document named.
Acme
Company knowledge
248 documents in the library
New hires receive 15 days of PTO after 90 days.
Employee handbook
Ask the company library
Connect
The tools you already use
A Google Drive folder, Notion pages, one Jira project, one GitHub repository, or a work or school OneDrive folder, including SharePoint. NiceBot pulls them on a schedule.
Ask
A chat window for the team
Place it on an internal page. Employees ask in plain language. The reply cites the document. Invite teammates by email so they can ask in the same library.
AI tools
The same library for your team’s tools
Connect the AI tools your team already uses. They can ask this library and work from the same documents employees see in chat.
The customer chatbot keeps its own training. Company files stay in this library.
Content moderation
Watch the pages where people post
Add a forum, message board, or comment page. NiceBot checks new posts on a schedule and sets aside the ones that break your rules. You review each one and decide what stays.
- Where it looks
- The forums, boards, and comment pages you choose.
- What you see
- The post, where it appeared, and why it was set aside.
- What you do
- Keep it, remove it, or ignore it.
Included with Professional and above.
Community forum
Waiting for review
Buy cheap electronics at an outside shop. 90% off, limited time, click here.
forum.example.com · 2 hours ago
Interactive Demo
Try the chatbot and company knowledge
The customer chatbot answers shoppers. Company knowledge is a private library for employees and the AI tools they use.
Potential Clients
1,247
+12% vs last month
All Messages
8,934
+8% vs last month
Chatbot Sessions
3,562
+15% vs last month
Escalations
42
-5% vs last month
Plan Usage
PRO Plan · Renews Jan 15, 2025
Active Domains
myshop.com
E-commerce · 1,245 sessions
docs.myshop.com
Documentation · 892 sessions
landing.myshop.com
Landing Page · 425 sessions
How It Works
Your AI chatbot in 3 simple steps
Go from zero to a fully trained AI chatbot on your website — no coding required.
Add your website
Enter your URL and we automatically import your content. Your chatbot learns about your business in seconds.
Customize the experience
Choose your chatbot's personality, language, and appearance. Make it match your brand perfectly.
Go live & get insights
Embed on your site with one line of code. See what customers ask and how your bot performs — all in your dashboard.
Try It Now
Chat with our AI — right now
No signup required. This is a live NiceBot chatbot trained on our own documentation. Ask it anything!
NiceBot Assistant
Online
Hi! 👋 I'm your AI assistant. How can I help you today?
What can NiceBot do?
NiceBot is an AI chatbot platform that helps businesses automate customer support. You can train it on your website, documents, and FAQs!
How fast can I set it up?
Under 60 seconds! Just paste your website URL and we'll train your bot automatically. ⚡
Type your message...
Powered by nicebot.chat
This is what your customers will see — fully customizable to match your brand.
Features
Customer support, company knowledge, and content moderation
Customer chatbot
A widget on your site that answers from your pages, help articles, and live events, and escalates when a person is needed.
Company knowledge
Professional and above. A private library employees ask in chat, and that their AI tools can draw on.
Connectors
Google Drive, Notion, Jira, GitHub, and work or school OneDrive, including SharePoint folders. Pull on a schedule.
Unanswered questions
See which customer questions this chatbot’s documents do not cover, and what to write next.
Multi-Language Support
Serve customers in English, Korean, Chinese, and Japanese. The bot auto-detects and responds in their language.
Conversation Analytics
See what customers ask most, track escalation rates, and discover content gaps — all in your dashboard.
Customizable Personality
Choose from Professional, Friendly, Casual, or Technical tones. Match your brand voice perfectly.
Weekly Performance Digest
Get a weekly email with your chatbot's stats, top questions, and actionable tips to improve.
Content moderation
Watch a forum, board, or comment page. New posts that break your rules wait for you to keep, remove, or ignore them.
Training
Teach the customer chatbot
The public chatbot learns from pages, files, FAQs, and live events. Company files stay in company knowledge.
Website Pages
Import any webpage — blog posts, help centers, product pages. We extract the content and train your bot automatically.
- Blog articles & guides
- Help center pages
- Product descriptions
- Company information
Documents & Files
Upload PDFs, Word docs, spreadsheets, or plain text. Your bot learns from your existing knowledge base.
- Product manuals
- Policy documents
- Training materials
- Knowledge bases
FAQ & Quick Answers
Add common questions and answers directly. Perfect for getting started fast with the most important info.
- Common questions
- Quick setup
- Business hours & contact
- Pricing information
Live Business Data
Connect real-time data like order status, inventory, or account info. Your bot gives personalized, up-to-date answers.
- Order tracking
- Live inventory
- Account information
- Personalized responses
Your whole team, one dashboard
Invite team members, manage multiple domains, track escalations, and see exactly how your AI is performing — all from one place.
Conversation Insights
See top questions, escalation rates, and engagement trends at a glance.
Weekly Digest Emails
Automated performance reports delivered to your inbox every Monday.
Smart Escalation
AI detects frustrated customers and routes them to your team instantly.
Usage & Billing
Track AI usage, manage plans, and control costs with transparent billing.
Trusted by industry leaders worldwide
“NiceBot.chat transformed our customer support. Response times dropped by 80% and customer satisfaction increased dramatically.”
Sarah Chen
CEO, TechFlow
“The AI understands our business perfectly. It handles complex queries that used to require our senior support staff.”
Marcus Rodriguez
Head of Operations, GrowthCorp
“Implementation was seamless and the results were immediate. Our team can now focus on strategic initiatives.”
Emily Watson
Customer Success Manager, InnovateLab
Pricing
Simple, Transparent Pricing
Choose the perfect plan for your business needs.
Starter
For trying things out
- 1 domain
- 1 chatbot
- FAQ only (500 chars)
- Limited email integration (10 emails)
- Standard support
- 1,000 AI responses/month
Professional
For small businesses
- 3 domains
- 20 documents
- 10,000 events/month
- API: 1,000 req/hour
- 250 emails/month
- Advanced analytics
- Custom branding
- Content moderation & URL monitoring
- Company knowledge
- Priority support
- ~41,000 chats/month
Premium
For growing businesses
- 5 domains
- 30 documents
- 50,000 events/month
- API: 2,500 req/hour
- 375 emails/month
- Content moderation & URL monitoring
- Company knowledge
- Advanced analytics
- Custom branding
- Priority support
- ~63,000 chats/month
Business
For growing teams
- 10 domains
- 40 documents
- 100,000 events/month
- API: 5,000 req/hour
- 500 emails/month
- Content moderation & URL monitoring
- Company knowledge
- Advanced analytics
- Custom branding
- White-label
- Priority support
- ~85,000 chats/month
Enterprise
Tailored solutions for large enterprises
- Unlimited domains
- Unlimited documents
- Unlimited events
- Unlimited API access
- Unlimited emails
- Content moderation & URL monitoring
- Company knowledge
- Dedicated account manager
- Custom integrations
- SLA guarantee
- White-label
- Priority support